Q FOX BLACK DIAMOND HOTEL

The highlight of the trip is definitely the staff. I found them all exceptionally friendly, helpful and courteous. All my questions were answered very quickly, and the attention was excellent. I was travelling alone this trip, and was a bit worried, but I felt very safe staying here! It was like staying with family! I really felt looked after. The location is good. It's a bit of a walk to the slopes, but there is a complimentary shuttle bus in the morning to a location of your choice in town. It was a bit difficult to find it in the dark on the first night, but pretty usual for Niseko. Check in was a breeze, your room number and the key code is sent to you the day of your arrival. I actually managed to walk in and unpack before seeing anyone else at the hotel! There's a lift to get to your floor, which I thought was a bit overkill but is a godsend when you're in ski gear. The room is small but comfortable and was very clean. Some people have commented that the towels are small, and I suppose that's true. Extra towels are available to take as you need them, I suppose. I didn't have much trouble and I'm 6'2. The toilet was nice, the shower is clean. I had read some complaints about the hot water on google, but I had no trouble at all - if anything it was the opposite, when the faucet is turned all the way up it's too hot! If you have a bit of luggage, it can feel a bit cramped, but cleverly you can slide your rolling luggage under the bedframes. There's plenty of hanging storage which is really useful for skiing, and there's a fridge in your room which is handy to keep some Strong Zeros. The heating in the room is excellent, you have a large head unit in your room and control over the temperature. There's even a boost button that gives you a few minutes of extra warmth if you need it. More on Google Review

Breakfast super good, great variety Very helpful and friendly staff who provided relevant advice Great transport service to get to Hirafu welcome centre for either the ski or bus to the airport Nice location with good restaurants around , a bit away from the busy centre while close enough to the ski station esp with the dedicated transport service The suite we took was clean and ideal for groups of family / friends so we could gather around during the night

Free ride up to the ski area was great. Good value for money. Good selection at breakfast. Nice staff at breakfast. Walking distance to restaurants and shops.

The hotel is located just outside of the center of the town - far enough from too much noise but close enough to walk into the lively section . The hotel provided free shuttle to the ski lifts, which was extremely convenient. Breakfasts, though not “western” traditional were tasty.

The location is good. Staff is nice but not fluent in English.